The Invisible Pilot in Virtual Teams: An Investigation of the Impact of Facilitation on Virtual Teams
نویسندگان
چکیده
Although facilitation and leadership behaviors are thought to be critical to the success of virtual teams, little research has been done to examine the impact of facilitation behaviors on virtual teams. In order to fill this knowledge gap, this study empirically examines the impact of external facilitation behaviors on virtual team interactions and outcomes. Contrary to common belief, our findings suggest that high levels of external facilitation have negative impacts on relational outcomes, measured by team cohesion. Virtual teams with limited facilitation experienced higher levels of cohesion than virtual teams that were highly facilitated. Self facilitation behaviors were observed with virtual teams with limited external facilitation, which might serve virtual teams better than external facilitation.
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